WorkFINITY® Customer Support Services provides constant online services.
By maintaining complete case history with instant access to all customer communication, we ensure all service-level agreement metrics are met or exceeded. We support customers with our staff by offering an online, self-service solution. This enables us to automatically capture customer inquiries from our Web portal and route cases to specific reps based on customizable business rules.
Exclusive information is available to customers on the WorkFINITY® Customer Support portal, which includes product knowledge bases, release information, downloadable patches and updates, and online discussion forums for sharing experience with users and WorkFINITY® support staff.
Available by e-mail or phone. We provide technical assistance and resolving technical issues – 24x7x365
New product releases are immediately made available to customers in the maintenance program.
Customers are kept informed of changes to our software products, and are notified by email when patches become available. Special product newsletters announce product releases, and provide other valuable information to help our clients utilize our software products in the most efficient manner possible.
WorkFINITY® software user documentation is provided in electronic, online format that allows us to: